Shipping, Delivery, Returns

Winston Trading ships via UPS and also has special rates with a variety of shipping companies and will help customers by arranging freight at the lowest cost we can find. Your salesperson will contact you with the rate and if you confirm, the freight cost will be added to your invoice. All LTL (Less Than Truckload) orders will be carefully checked, stacked high and efficiently wrapped on pallets. 

*Disclaimer *
Please expect a delay during the busy holiday season, unforeseen emergencies or natural disasters.


Each shipping estimate is uniquely based on the order’s weight, cubic measurements, and the delivery destination provided. If changes are made after your order is submitted, your salesperson will provide you with a new shipping estimate.

All shipping estimates are NON-BINDING and may be subject to additional verification and service charges needed at the time of shipment. The actual total charges will be determined at the time of shipment.


Payment of freight charges is always the responsibility of the buyer. The buyer bears the cost of the shipment, owns the goods in transit and is responsible for filing any damage claims also known as FOB Origin and Freight Collect. All freight charges that are prepaid with a credit card are subject to a 3% charge. PLEASE NOTE: ALL FREIGHT CHARGES ARE STRICTLY ON A COLLECT BASIS.

Residential Delivery Charges
All shipping companies (with the exception of UPS) have an approximate $50 standard fee applied to all residential deliveries. Shipments with a residential destination are also subject to a fuel surcharge, and extra accessorial charges when there is a required or request for a lift gate, call before delivery or inside delivery.


Less than Truckload (LTL) Shipping/UPS
Winston Trading works with the best trucking companies to get the highest discount on all shipments. We achieve excellent service at the lowest possible rates for all customers. However, if you are partial to a company we will work in conjunction without any problem.

Commercial Shipping
Winston Trading works with a wide range of trucking and transportation companies throughout the country. Customers can benefit and enjoy by getting their merchandise in the most inexpensive, fast, and safest method possible.

Residential/Domestic Shipping
Our shipping companies can even deliver inside the comforts of customer’s homes, but special equipment (i.e. lift gate) is usually needed to unload and deliver merchandise, so extra charges may apply.

Limited Access Locations
Limited Access Locations require an additional $79.00 delivery charge and include, but are not limited to, schools, churches, mini storage facilities, prisons, military bases and installations, mines, construction sites, fairs, carnivals, navy piers, airports, commercial establishments not open to the public during normal business hours, and expo centers.



We cannot ship, deliver, or release merchandise for pickup until the order has been paid and received in full.


If you have submitted your order but forgot to add or wish to substitute or even remove items, you may do so by contacting your salesperson immediately.




Any customers with cancelled orders will be responsible for the the cost of return shipping. Also, any order that has been processed in the warehouse is subject to a 10% re-stocking fee or $40 per pallet for full quantities pallets of the same article.

All sales are final. Returns for defective products will be accepted for products containing 50% or more of an individual item. All clearance or closeout items are not eligible for returns. All claims must be made within 15 days of the shipment date. You must call for authorization. Shortage or damage of merchandise must be reported within 7 days of receipt.